Returns & Refunds

At MisaMode, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds policy to ensure your peace of mind.

1. Returns

We accept returns on most items within 30 days of purchase. To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.

• The item must not be on our non-returnable list (e.g., custom items or certain clearance items).

To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return. Once approved, you will receive further instructions on how to return your item.

2. Refunds

After we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take 5-10 business days for the refund to appear on your bank or credit card statement, depending on your payment provider.

3. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at [email protected]. We will guide you through the process of returning the original item and placing a new order for your desired product.

4. Shipping Costs

The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., a damaged or incorrect item). If your return is eligible for a refund, the original shipping charges will not be refunded.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will provide you with a prepaid return label and issue a full refund or replacement as per your preference. Please provide clear photos of the damaged or incorrect item to help us resolve the issue promptly.

6. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Custom-made or personalized items

• Final sale or clearance items

7. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible at [email protected]. Orders that have already been processed and shipped cannot be canceled, but you can return the items once received according to our standard return policy.

8. Contact Us

If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out to our customer support team at [email protected]. We are here to help!